Use groups as campaign audiences

A campaign's audience is made of company groups: your own and the shared ones.

Choose groups while setting up#

In the campaign's Audience step ("Who should hear from you?"), tick groups under Your groups or Shared groups. The total number of companies updates as you go, and each choice saves straight away.

Change groups on a running campaign#

1. Open the campaign and go to the Audience tab.
2. Click Add group, pick from the shared or your own groups, and confirm.
3. To take a group out, remove it from the list.

New companies are picked up as the campaign plans each day.

Who actually gets an email#

• A company in several of the chosen groups is contacted once per round.
• Every address is checked before sending. Addresses that would bounce are skipped and counted as Skipped (undeliverable).
• Companies with no known email are skipped, unless you turn on fallback inboxes.

The group page shows how many companies have a sendable email, so you can check this before you launch.

Troubleshooting#

• A group can't be ticked: it shows No companies yet. Add companies first. See Add and remove companies.
• Fewer companies contacted than are in the group: see A company has no email.