The Outbox

Outbox in the sidebar lists every message your team sends, from campaigns and from company pages, including those still waiting to go out.

Tabs#

Each tab shows a count.

Filter#

• Channel.
• Sent from: Company page or Campaign.
• Campaign.

Click Clear filters to reset them.

Columns: Recipient, Message, Company, Source ("Direct" for company-page sends), Status, and the time it was scheduled, sent, attempted or cancelled.

Send now or don't send#

On the Queued tab, a message has two actions:

• Send now sends it straight away, even outside the campaign's sending hours. It still counts towards the daily limit of the day it was planned for.
• Don't send cancels that one message after you confirm. The rest of the campaign carries on.

These actions need the Moderator role or higher. Send now isn't offered while the campaign is paused; Don't send still is.

Good to know#

• The Outbox has no retry. To retry a failed campaign email, open it on the campaign's Schedule tab and click Retry now, or use Send now on it in the campaign's Messages tab.
• Emails held because a mailbox lost access stay in Queued until you reconnect. See Auto-paused campaigns.
• Opens, clicks and replies aren't tracked.

Troubleshooting#

• Lots of failed messages: see Emails aren't sending.
• "This campaign's channel is stopped. Start it to send messages.": resume the campaign first.